{"templateId":"markdown","sharedDataIds":{"sidebar":"sidebar-@l10n/en-US/sidebars.yaml"},"props":{"metadata":{"markdoc":{"tagList":[]},"type":"markdown"},"seo":{"title":"FAQ","llmstxt":{"hide":false,"sections":[{"title":"Table of contents","includeFiles":["**/*"],"excludeFiles":[]}],"excludeFiles":[]}},"dynamicMarkdocComponents":[],"compilationErrors":[],"ast":{"$$mdtype":"Tag","name":"article","attributes":{},"children":[{"$$mdtype":"Tag","name":"Heading","attributes":{"level":1,"id":"faq","__idx":0},"children":["FAQ"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["This page answers common questions about VirtualCar360, Player, Player 360, video, certificates and API integration."]},{"$$mdtype":"Tag","name":"hr","attributes":{},"children":[]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"general","__idx":1},"children":["General"]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"what-is-virtualcar360","__idx":2},"children":["What is VirtualCar360?"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["VirtualCar360 is a solution for presenting vehicles online using photos, 360° galleries, interactive Players, hotspots, video materials, certificates and API integrations."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"what-is-the-difference-between-the-player-and-the-api","__idx":3},"children":["What is the difference between the Player and the API?"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["The Player is a ready-made component embedded as an ",{"$$mdtype":"Tag","name":"code","attributes":{},"children":["iframe"]},". The API is used to retrieve data such as galleries, photos, hotspots and video links for custom implementations."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"when-should-i-use-the-player","__idx":4},"children":["When should I use the Player?"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Use the Player when you want to quickly embed a complete vehicle presentation without building a custom gallery."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"when-should-i-use-player-360","__idx":5},"children":["When should I use Player 360?"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Use Player 360 when you want to present a smooth interactive 360° rotation of a vehicle."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"when-should-i-use-the-api","__idx":6},"children":["When should I use the API?"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Use the API when you want to build your own gallery, import data into another system, archive photos or integrate with CRM, DMS or a classified portal."]},{"$$mdtype":"Tag","name":"hr","attributes":{},"children":[]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"access-and-authorization","__idx":7},"children":["Access and authorization"]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"how-do-i-get-an-api-key","__idx":8},"children":["How do I get an API key?"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Contact VirtualCar360 support. The key can be assigned to one location or multiple locations as a group key."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"is-the-api-key-required","__idx":9},"children":["Is the API key required?"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Yes. API calls require the ",{"$$mdtype":"Tag","name":"code","attributes":{},"children":["key"]}," query parameter. Player URLs also require a key when they retrieve data from VirtualCar360."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"can-one-key-work-for-multiple-locations","__idx":10},"children":["Can one key work for multiple locations?"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Yes. A group key can be configured by support for multi-location or multi-brand organizations."]},{"$$mdtype":"Tag","name":"hr","attributes":{},"children":[]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"player","__idx":11},"children":["Player"]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"how-do-i-embed-the-player","__idx":12},"children":["How do I embed the Player?"]},{"$$mdtype":"Tag","name":"CodeBlock","attributes":{"data-language":"html","header":{"controls":{"copy":{}}},"source":"<iframe\n  src=\"https://virtualcar360.pl/player/?vin=WBA1234567890&key=YOUR_API_KEY\"\n  width=\"100%\"\n  height=\"600\"\n  frameborder=\"0\"\n  allowfullscreen\n></iframe>\n","lang":"html"},"children":[]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"does-the-player-require-a-backend","__idx":13},"children":["Does the Player require a backend?"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["No. For simple embedding, the Player can be used directly as an iframe."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"can-the-player-load-by-vin","__idx":14},"children":["Can the Player load by VIN?"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Yes. Use the ",{"$$mdtype":"Tag","name":"code","attributes":{},"children":["vin"]}," parameter."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"can-the-player-load-by-registration-number","__idx":15},"children":["Can the Player load by registration number?"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Yes. Use the ",{"$$mdtype":"Tag","name":"code","attributes":{},"children":["numberplates"]}," parameter."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"can-the-player-load-by-carid-","__idx":16},"children":["Can the Player load by ",{"$$mdtype":"Tag","name":"code","attributes":{},"children":["carId"]},"?"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Yes. ",{"$$mdtype":"Tag","name":"code","attributes":{},"children":["carId"]}," points to a specific Player presentation."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"does-the-player-support-hotspots","__idx":17},"children":["Does the Player support hotspots?"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Yes, if hotspots are available for the gallery."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"can-the-player-show-certificates","__idx":18},"children":["Can the Player show certificates?"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Yes, if a certificate is available and configured for the vehicle."]},{"$$mdtype":"Tag","name":"hr","attributes":{},"children":[]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"player-360","__idx":19},"children":["Player 360"]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"what-is-player-360","__idx":20},"children":["What is Player 360?"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Player 360 is a Player variant for smooth interactive vehicle rotation."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"how-many-frames-does-player-360-use","__idx":21},"children":["How many frames does Player 360 use?"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Depending on configuration, Player 360 can use 180 or 360 frames."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"are-all-frames-real-photos","__idx":22},"children":["Are all frames real photos?"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["No. Intermediate frames can be generated by AI from 4 or 8 original vehicle shots."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"do-ai-generated-frames-have-hotspots","__idx":23},"children":["Do AI-generated frames have hotspots?"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["No. Hotspots can be available only on original photos."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"how-does-zoom-work","__idx":24},"children":["How does zoom work?"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["When zooming, the Player moves to the nearest original photo and zooms into that source image."]},{"$$mdtype":"Tag","name":"hr","attributes":{},"children":[]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"video","__idx":25},"children":["Video"]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"is-video-available-by-default","__idx":26},"children":["Is video available by default?"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Not always. Contact support to enable video generation."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"what-does-the-default-video-show","__idx":27},"children":["What does the default video show?"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["It shows a 360° vehicle rotation, usually around 20 seconds long, generated from 4 or 8 photos."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"where-is-video-stored","__idx":28},"children":["Where is video stored?"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["In VirtualCar360 and on Vimeo. On request, it can also be uploaded to the customer's YouTube channel."]},{"$$mdtype":"Tag","name":"hr","attributes":{},"children":[]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"certificate","__idx":29},"children":["Certificate"]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"can-certificates-be-retrieved-by-vin","__idx":30},"children":["Can certificates be retrieved by VIN?"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Yes. The Certificate API retrieves certificates by VIN."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"what-does-the-certificate-api-return","__idx":31},"children":["What does the Certificate API return?"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["It returns URLs for ",{"$$mdtype":"Tag","name":"code","attributes":{},"children":["widget"]},", ",{"$$mdtype":"Tag","name":"code","attributes":{},"children":["onepage"]}," and available ",{"$$mdtype":"Tag","name":"code","attributes":{},"children":["pdf"]}," files."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"can-i-embed-a-certificate-in-iframe","__idx":32},"children":["Can I embed a certificate in iframe?"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Yes. Use the ",{"$$mdtype":"Tag","name":"code","attributes":{},"children":["widget"]}," URL for embedding."]},{"$$mdtype":"Tag","name":"hr","attributes":{},"children":[]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"troubleshooting","__idx":33},"children":["Troubleshooting"]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"the-player-does-not-show-a-gallery-what-should-i-check","__idx":34},"children":["The Player does not show a gallery. What should I check?"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Check the API key, vehicle identifier, location access and whether the vehicle has a gallery."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"the-api-returns-404--what-does-it-mean","__idx":35},"children":["The API returns ",{"$$mdtype":"Tag","name":"code","attributes":{},"children":["404"]},". What does it mean?"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Usually no data was found for the provided VIN, registration number or ",{"$$mdtype":"Tag","name":"code","attributes":{},"children":["carId"]},"."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"video-is-missing-why","__idx":36},"children":["Video is missing. Why?"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Video may not be enabled, may not have been generated yet or YouTube integration may not be configured."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"certificate-pdf-link-does-not-work-why","__idx":37},"children":["Certificate PDF link does not work. Why?"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["The PDF URL may be temporary. Fetch a fresh certificate response from the API."]}]},"headings":[{"value":"FAQ","id":"faq","depth":1},{"value":"General","id":"general","depth":2},{"value":"What is VirtualCar360?","id":"what-is-virtualcar360","depth":3},{"value":"What is the difference between the Player and the API?","id":"what-is-the-difference-between-the-player-and-the-api","depth":3},{"value":"When should I use the Player?","id":"when-should-i-use-the-player","depth":3},{"value":"When should I use Player 360?","id":"when-should-i-use-player-360","depth":3},{"value":"When should I use the API?","id":"when-should-i-use-the-api","depth":3},{"value":"Access and authorization","id":"access-and-authorization","depth":2},{"value":"How do I get an API key?","id":"how-do-i-get-an-api-key","depth":3},{"value":"Is the API key required?","id":"is-the-api-key-required","depth":3},{"value":"Can one key work for multiple locations?","id":"can-one-key-work-for-multiple-locations","depth":3},{"value":"Player","id":"player","depth":2},{"value":"How do I embed the Player?","id":"how-do-i-embed-the-player","depth":3},{"value":"Does the Player require a backend?","id":"does-the-player-require-a-backend","depth":3},{"value":"Can the Player load by VIN?","id":"can-the-player-load-by-vin","depth":3},{"value":"Can the Player load by registration number?","id":"can-the-player-load-by-registration-number","depth":3},{"value":"Can the Player load by carId ?","id":"can-the-player-load-by-carid-","depth":3},{"value":"Does the Player support hotspots?","id":"does-the-player-support-hotspots","depth":3},{"value":"Can the Player show certificates?","id":"can-the-player-show-certificates","depth":3},{"value":"Player 360","id":"player-360","depth":2},{"value":"What is Player 360?","id":"what-is-player-360","depth":3},{"value":"How many frames does Player 360 use?","id":"how-many-frames-does-player-360-use","depth":3},{"value":"Are all frames real photos?","id":"are-all-frames-real-photos","depth":3},{"value":"Do AI-generated frames have hotspots?","id":"do-ai-generated-frames-have-hotspots","depth":3},{"value":"How does zoom work?","id":"how-does-zoom-work","depth":3},{"value":"Video","id":"video","depth":2},{"value":"Is video available by default?","id":"is-video-available-by-default","depth":3},{"value":"What does the default video show?","id":"what-does-the-default-video-show","depth":3},{"value":"Where is video stored?","id":"where-is-video-stored","depth":3},{"value":"Certificate","id":"certificate","depth":2},{"value":"Can certificates be retrieved by VIN?","id":"can-certificates-be-retrieved-by-vin","depth":3},{"value":"What does the Certificate API return?","id":"what-does-the-certificate-api-return","depth":3},{"value":"Can I embed a certificate in iframe?","id":"can-i-embed-a-certificate-in-iframe","depth":3},{"value":"Troubleshooting","id":"troubleshooting","depth":2},{"value":"The Player does not show a gallery. What should I check?","id":"the-player-does-not-show-a-gallery-what-should-i-check","depth":3},{"value":"The API returns 404 . What does it mean?","id":"the-api-returns-404--what-does-it-mean","depth":3},{"value":"Video is missing. Why?","id":"video-is-missing-why","depth":3},{"value":"Certificate PDF link does not work. Why?","id":"certificate-pdf-link-does-not-work-why","depth":3}],"frontmatter":{"seo":{"title":"FAQ"}},"lastModified":"2026-06-16T21:52:40.000Z","pagePropGetterError":{"message":"","name":""}},"slug":"/en-us/faq","userData":{"isAuthenticated":false,"teams":["anonymous"]},"isPublic":true}